Faq

Online:

Choose the product or products of your interest in the many variants available, insert the product in the cart by clicking on the "Add to cart!" Button, you are transferred to the page relating to the Cart where you can check the product cost. It is possible to add other products to the cart by clicking on the "Continue shopping" button; if instead you want to complete the order, click on "Proceed to payment" and you will be transferred to the registration page where you can enter your data for shipping / billing and choose the payment method you prefer, after verifying the accuracy of the data entered and the summary of your order just click on the "Complete the order" button and your order will be completed.

By phone:

Contact us via Whatsapp at +39 3293956110 one of our. operator will be at your disposal to fill in the order by registering for your account, at the time of closing the order, established together with the operator on the phone, you will be sent an e-mail confirming and order summary, which must be checked in its entirety and accepted with a reply to our e-mail.

Discover all the available payment methods for your secure purchases.

PayPal Payment

PayPal is a company designed to provide a fast and secure payment system. If you choose PayPal, click on "Confirm Order", and you will be redirected to Paypal.com, where you can complete your purchase without storing your card details on our website. You can pay using your personal PayPal account, and the order amount will be charged to your PayPal account upon transaction completion.

Payment by Credit or Prepaid Card

You can make a purchase on our website using a credit card, debit card, or prepaid card. We accept all major credit card networks. Once you click "Confirm Order", you will be redirected to a secure payment page, ensuring the highest level of protection for your transactions.

Payment by Bank Transfer

If you choose to pay via bank transfer, your order will be shipped only after we receive the payment, which must be completed within 7 days from the order acceptance date. After this period, the order will be automatically canceled by both parties.

To help us process your order correctly, please make sure to include the following details in the bank transfer reference:
Full name of the order holder
Order number (e.g., Mario Rossi order "ABCDEFG")

The IBAN details will be sent via email to the address provided during checkout. For added security, you may send a copy of the bank transfer to info@emmeli.it.

Shipping: Your order will be shipped only after the payment is confirmed in our bank account. This may result in a delay of 2-3 business days, depending on banking processing times.

Cash on Delivery (COD) Payment

By choosing this option, you will pay in cash upon delivery of your order. Cash on delivery is only available for shipments within Italy.

Additional Fee: This option incurs an extra charge of €7.
Exact Amount: We recommend preparing the exact amount, as the courier may not have change available.

Our size chart helps you find the right conversion between different international sizes. However, please note that this chart is only indicative and does not account for variations in foot shape, such as particularly wide or narrow feet. In such cases, we recommend consulting our detailed size guide and contacting us before placing your order for personalized assistance.

For more details, please refer to our size guide and contact us for personalized advice on selecting the right size.

For sizes above 42, up to 46, we recommend paying particular attention to the correct foot measurement, as variations can affect the fit.
If you are unsure about the correct size, we invite you to consult our guide on how to take measurements or contact us directly for personalized advice. This will help you find the perfect size and avoid returns or exchanges.

Within 14 days of receiving your order, you can return your items by requesting a refund or replacement.

Returned items must be new, unused and with original packaging and labels.

For custom orders and intimate items "these items", unless they arrive damaged or defective, I cannot return or exchange.

Follow these simple instructions to activate a return request:

1. Contact our Customer Care to authorize the return "via whatsapp +39 3293956110" or "via email info@emmeli.it"

2. Fill out the Returns form in all its parts DOWNLOAD and insert it inside the package

3. Send everything to this address:

Gioie Italiane

Via Castel Belvedere 185

80016 Marano di Napoli (NA)

Italy

If you reside outside the European Union, at the time of shipment, declare that it is a return and write the value of the product that the operator communicated to you at the time of the return authorization

as soon as the package returns to the company we will carry out the necessary checks, then we will issue the refund.

Any customs duties will be deducted from the refund.